Lesson Outcomes
After completing this practical lesson, learners will be able to:
- Monitor automation workflows using dashboards
- Analyse auditing logs and workflow execution records
- Identify workflow failures and performance issues
- Track robot activity and operational status
- Generate monitoring and audit reports
- Apply corrective actions based on monitoring results
Overview
Monitoring is essential within Robotic Process Automation (RPA) environments because it allows organisations to track workflow execution, robot performance, operational failures, and system health. Auditing logs and dashboards provide visibility into automation activities, exceptions, workflow statistics, and performance indicators.
This practical lesson introduces learners to workflow monitoring, auditing logs, dashboard analysis, performance tracking, exception monitoring, and operational reporting within RPA orchestration environments. Learners will complete practical activities involving the monitoring and evaluation of deployed automation workflows.
Scenario: Monitoring an Automated Financial Processing Environment
A financial services organisation uses unattended robots to process invoices, customer transactions, and operational reports continuously throughout the day.
Management requires workflow execution, robot performance, failures, and operational activities to be monitored through dashboards and auditing logs to ensure workflow reliability and compliance.
Learners are required to monitor workflow execution, analyse audit records, identify issues, and generate operational reports from the RPA environment.
PA0501 — Monitor Workflow Execution Through Dashboards
Tools/Resources
- RPA orchestration platform
- Monitoring dashboards
- Workflow execution environment
Activity Instructions
- Access the RPA monitoring dashboard.
- Review workflow execution statistics.
- Monitor robot activity and workflow statuses.
- Identify active, completed, or failed workflows.
- Record workflow observations.
Expected Outcome
Workflow execution is monitored successfully through dashboards.
Evidence Required
- Screenshot of monitoring dashboards
- Screenshot of workflow execution statistics
- Screenshot of robot activity statuses
PA0502 — Analyse Auditing Logs and Workflow Records
Tools/Resources
- Audit logs
- Workflow execution records
- RPA platform
Activity Instructions
- Access workflow audit logs.
- Review workflow execution records and timestamps.
- Analyse workflow events and robot activities.
- Identify workflow exceptions or irregularities.
- Save monitoring observations.
Expected Outcome
Auditing logs and workflow records are analysed successfully.
Evidence Required
- Screenshot of auditing logs
- Screenshot of workflow execution records
- Screenshot of identified workflow events
PA0503 — Identify Workflow Failures and Performance Issues
Tools/Resources
- Monitoring dashboards
- Error logs
- Workflow reports
Activity Instructions
- Review workflow performance indicators.
- Identify failed workflows or delayed executions.
- Analyse causes of workflow issues.
- Record workflow failures and operational risks.
- Verify issue details.
Expected Outcome
Workflow failures and performance issues are identified successfully.
Evidence Required
- Screenshot of failed workflow records
- Screenshot of performance indicators
- Screenshot of identified operational issues
PA0504 — Generate Monitoring and Audit Reports
Tools/Resources
- Reporting tools
- Monitoring dashboards
- Audit records
Activity Instructions
- Generate workflow monitoring reports.
- Compile workflow statistics and audit information.
- Include workflow failures, exceptions, and execution summaries.
- Save completed reports for stakeholders.
Expected Outcome
Monitoring and audit reports are generated successfully.
Evidence Required
- Screenshot of generated reports
- Screenshot of workflow statistics
- Screenshot of saved audit reports
PA0505 — Apply Corrective Actions Based on Monitoring Results
Tools/Resources
- RPA platform
- Workflow logs
- Maintenance procedures
Activity Instructions
- Review workflow monitoring results.
- Identify corrective actions required.
- Escalate or resolve workflow issues where necessary.
- Record maintenance or corrective activities.
- Save updated workflow records.
Expected Outcome
Corrective actions are applied successfully based on monitoring outcomes.
Evidence Required
- Screenshot of corrective action records
- Screenshot of updated workflow statuses
- Screenshot of maintenance activities
Key Notes
- Monitoring improves workflow reliability and operational visibility.
- Auditing logs track workflow execution and robot activities.
- Dashboards provide real-time workflow information.
- Performance monitoring identifies workflow bottlenecks and failures.
- Reporting supports operational management and compliance.
- Corrective actions improve workflow stability.