Lesson Outcomes
After completing this practical lesson, learners will be able to:
- Analyse workflow exceptions and failures
- Apply corrective actions to automation workflows
- Update and improve RPA solutions
- Re-run and validate test cases
- Ensure workflow outputs meet expected requirements
- Verify workflow stability after corrective actions
Overview
Remedial action is an important part of Robotic Process Automation (RPA) testing and maintenance because automation workflows may produce exceptions, failures, incorrect outputs, or performance issues during execution. Corrective actions improve workflow reliability, stability, and business performance.
This practical lesson introduces learners to workflow correction procedures, exception resolution, test re-execution, workflow validation, and automation optimisation within RPA environments. Learners will complete practical activities involving the correction and retesting of software robot workflows after identified failures or exceptions.
Scenario: Automated Claims Processing Workflow Failure
A company has implemented an RPA solution that processes customer insurance claims automatically.
During workflow testing, several exceptions and incorrect outputs were identified, including failed validations, incorrect response times, missing input values, and incomplete process handling.
Learners are required to investigate the identified workflow exceptions, apply remedial actions, update the automation solution, and verify that all test cases execute successfully after corrections.
PA0301 — Analyse Workflow Exceptions and Failures
Tools/Resources
- Workflow execution logs
- Test reports
- RPA platform
- Exception handling documentation
Activity Instructions
- Review workflow execution logs and test results.
- Identify workflow failures and processing exceptions.
- Analyse the causes of failed test cases.
- Categorise business and system exceptions.
- Record workflow observations.
Expected Outcome
Workflow exceptions and failures are analysed successfully.
Evidence Required
- Screenshot of workflow logs
- Screenshot of identified workflow failures
- Screenshot of exception analysis notes
PA0302 — Apply Corrective Actions to the RPA Solution
Tools/Resources
- RPA development platform
- Workflow designer
- Debugging tools
Activity Instructions
- Open the affected automation workflows.
- Correct identified workflow or configuration issues.
- Update process logic or exception handling where necessary.
- Save the corrected workflows.
- Verify workflow updates.
Expected Outcome
Corrective actions are applied successfully to the automation solution.
Evidence Required
- Screenshot of corrected workflows
- Screenshot of updated process logic
- Screenshot of saved workflow changes
PA0303 — Re-run Test Cases After Corrections
Tools/Resources
- RPA testing environment
- Test datasets
- Prepared test cases
Activity Instructions
- Execute all workflow test cases again.
- Verify corrected workflow behaviour.
- Compare outputs against expected results.
- Record retesting outcomes.
- Save updated testing evidence.
Expected Outcome
Test cases are re-run successfully after workflow corrections.
Evidence Required
- Screenshot of re-executed test cases
- Screenshot of corrected workflow outputs
- Screenshot of updated testing results
PA0304 — Validate Workflow Outputs and Performance
Tools/Resources
- Workflow reports
- Validation checklists
- RPA platform
Activity Instructions
- Verify workflow outputs against expected results.
- Confirm that no previous successful test cases are affected.
- Validate dynamic data handling and input processing.
- Record validation observations.
- Save validation evidence.
Expected Outcome
Workflow outputs and performance are validated successfully.
Evidence Required
- Screenshot of validated workflow outputs
- Screenshot of workflow performance checks
- Screenshot of validation records
PA0305 — Document Corrective Actions and Workflow Updates
Tools/Resources
- Documentation templates
- Workflow reports
- File management tools
Activity Instructions
- Record all corrective actions applied.
- Update workflow testing and maintenance documentation.
- Document workflow improvements and resolved issues.
- Organise all updated project files.
- Save completed documentation.
Expected Outcome
Corrective actions and workflow updates are documented successfully.
Evidence Required
- Screenshot of updated documentation
- Screenshot of recorded corrective actions
- Screenshot of organised project files
Key Notes
- Remedial actions improve workflow reliability.
- Corrective actions address workflow failures and exceptions.
- Re-testing verifies workflow stability after updates.
- Validation ensures workflow outputs remain correct.
- Documentation supports maintenance and auditing.
- Workflow optimisation improves automation performance.