Course Content
KM-01: Introduction to RPA and Digital Transformation
This module introduces learners to the fundamentals of Robotic Process Automation (RPA), digital transformation, and automation technologies used in modern business environments. Learners will explore how businesses use automation to improve efficiency, reduce repetitive tasks, and support digital innovation.
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KM-04: Computing Theory
This module introduces learners to the foundational principles of programming and computing theory used in software development and automation environments. Learners will explore programming languages, programming logic, algorithms, variables, operators, loops, functions, and software applications commonly used in modern computing systems. The module also introduces concepts related to web technologies, databases, artificial intelligence, and software development methodologies.
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KM-05: Data, Databases and Data Scraping
This module introduces learners to the principles of data management, databases, and data scraping used in modern digital and automation environments. Learners will explore how organisations collect, store, analyse, secure, and visualise data to support business processes and decision-making. The module also introduces structured query language (SQL), relational databases, web scraping techniques, and software tools used for analysing and visualising data in automation and RPA environments.
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KM-06: Introduction to RPA for Automation of Processes
This module introduces learners to the foundational concepts, technologies, and processes involved in Robotic Process Automation (RPA). Learners will explore automation principles, business process analysis, workflow automation, process mapping, bots, attended and unattended automation, and the role of RPA in improving operational efficiency. The module also examines how organisations identify processes suitable for automation and how RPA supports digital transformation initiatives.
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KM-07: Robotic Process Automation (RPA)
This module focuses on building an understanding of how to use a toolkit or platform, using a vendor-specific approach, for the creation and deployment of automated processes. Learners will explore variables, arguments, automation selectors, control flow, data manipulation, automation concepts, automation management, and methods used to secure the RPA ecosystem from security risks. The module develops practical knowledge required to build, manage, and support automation solutions within modern RPA environments.
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KM-08: Introduction to RPA Governance, Legislation and Ethics
This module introduces learners to governance, legislation, compliance, ethics, and responsible practices within Robotic Process Automation (RPA) environments. Learners will explore legal requirements, organisational governance, ethical considerations, compliance frameworks, privacy protection, intellectual property, accountability, and professional conduct related to automation technologies. The module also examines how organisations manage risk, maintain compliance, and ensure ethical use of RPA systems within modern digital business environments.
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KM-09: Fundamentals of Design Thinking and Innovation
This module introduces learners to the fundamentals of design thinking and innovation within modern business and technology environments. Learners will explore design thinking principles, human-centered design, creativity, innovation, design concepts, design thinking methodologies, and the practical application of design thinking in software development, cybersecurity, and business problem-solving. The module focuses on developing innovative thinking, problem-solving skills, and creative approaches used in modern workplaces and digital transformation environments.
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PM-01: Basic Calculations for Programming
This practical module introduces learners to the mathematical and computational concepts required in programming and automation environments. Learners will develop practical skills in number systems, measurement conversions, mathematical operations, scientific notation, logical calculations, and computational problem solving. The module focuses on applying calculations and numerical reasoning in software development and Robotic Process Automation (RPA) environments. Learners will complete practical activities that strengthen analytical thinking, accuracy, and computational problem-solving skills required in modern digital workplaces.
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PM-02: Basic Programming
This practical module introduces learners to fundamental programming concepts, software toolkits, coding environments, programming paradigms, data types, APIs, functions, logical operations, loops, SQL queries, error handling, and software development processes used in Robotic Process Automation (RPA) environments. Learners will develop practical programming skills by creating coding environments, writing and testing code, working with variables and functions, integrating APIs, handling errors, and developing simple automation solutions using industry-relevant software toolkits and platforms.
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PM-03: Access, Analyse and Visualise Structured Data Using Spreadsheets and Scraping Tools
This practical module focuses on developing the skills required to access, analyse, organise, transform, visualise, and report structured data using spreadsheets, dashboards, pivot tables, databases, and web scraping tools within a Robotic Process Automation (RPA) environment. Learners will work with spreadsheet reporting, dashboards, pivot tables, SQL imports, data models, charts, and web scraping techniques to process and visualise data for business decision-making.
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PM-05: Execute Test Procedures for Evaluating the RPA Solution Performance
This practical module focuses on developing the practical skills required to prepare, execute, evaluate, and improve test procedures for Robotic Process Automation (RPA) solutions. Learners will work with test cases, testing methodologies, simulation tools, workflow evaluations, exception handling, and remedial actions to determine whether an RPA solution passes or fails according to business and technical requirements. Learners will also develop the ability to analyse automation outcomes, identify application and workflow issues, document test evidence, and apply corrective actions to improve automation reliability and performance.
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PM-06: Deploy RPA Solutions Which Emulate Actions of a Human Interacting Within Digital Systems
This practical module focuses on developing the practical skills required to deploy, schedule, monitor, manage, and maintain Robotic Process Automation (RPA) solutions within production environments. Learners will work with unattended and attended robots, deployment procedures, process documentation, auditing dashboards, scheduling systems, and RPA environment management tools. Learners will also develop the ability to schedule automated workflows, deploy bots into production environments, update process documentation, train end-users, monitor runtime activities, and import or export automation solutions between environments.
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PM-07: Modify and Improve Existing RPA Solutions
This practical module focuses on developing the practical skills required to troubleshoot, improve, maintain, and optimise existing Robotic Process Automation (RPA) solutions within operational environments. Learners will work with debugging tools, workflow optimisation techniques, infrastructure changes, software upgrades, regulatory requirements, and process improvement strategies to ensure that automation workflows continue to operate efficiently and reliably. Learners will also develop the ability to investigate alternative solutions, apply continuous improvement techniques, manage changes in technical environments, explore workflow scalability, and update robotic workflows when organisations upgrade RPA software versions.
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PM-08: Function Ethically and Effectively as a Member of a Multidisciplinary Team
This practical module focuses on developing the practical skills required to function ethically, professionally, and collaboratively within multidisciplinary Robotic Process Automation (RPA) environments. Learners will work with business analysts, solution architects, DevOps teams, infrastructure engineers, project managers, business users, and stakeholders throughout the automation life cycle. Learners will also develop the ability to communicate effectively, collaborate across departments, support business process automation initiatives, engage with stakeholders ethically, adapt to organisational policies and infrastructure changes, and contribute to teamwork and business optimisation activities.
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PM-09: Apply Design Thinking Methodologies
This practical module focuses on developing the practical skills required to apply Design Thinking methodologies within problem-solving and innovation environments. Learners will collaborate with multidisciplinary teams to investigate problems, generate innovative ideas, develop prototypes, and test solutions using the Design Thinking process. Learners will also develop the ability to engage in collaborative discussions, participate in innovation workshops, analyse user needs, challenge assumptions, generate creative solutions, and apply the five Design Thinking phases: Empathize, Define, Ideate, Prototype, and Test.
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Occupational Certificate: Robotic Process Automation (RPA) Developer

Lesson Overview

This lesson introduces learners to presentation skills used in modern workplaces and Fourth Industrial Revolution (4IR) environments. Learners will explore presentation concepts, presentation types, conventions, presenting options and solutions, presenting technical details, visualisation of business intelligence, and the use of suitable APIs and storytelling tools for presentations. The lesson focuses on effective communication, visual presentation, and professional delivery of information within business and technical environments.

Lesson Outcomes

After completing this lesson, learners will be able to:

  • Explain presentation skills concepts and terminology
  • Describe visual, verbal, and written presentation types
  • Explain presentation conventions
  • Describe presenting options and solutions
  • Explain how to present technical details
  • Describe visualisation of business intelligence
  • Explain the use of APIs and storytelling tools in presentations

KT0901: Concept, Definition and Terminology

Presentation skills refer to the ability to communicate information clearly and effectively to an audience.

Presentations are used to:

  • Share information
  • Explain ideas
  • Present solutions
  • Communicate technical details
  • Support decision-making

Presentation skills are important in business, technical, and digital environments.


Importance of Presentation Skills

Good presentation skills help individuals:

  • Communicate clearly
  • Improve audience understanding
  • Present ideas professionally
  • Improve confidence
  • Support teamwork and collaboration

Modern workplaces require employees to present information effectively using both verbal and digital methods.


Elements of a Good Presentation

A good presentation should be:

  • Clear
  • Organised
  • Accurate
  • Professional
  • Audience-focused

Effective presentations improve communication and understanding.


KT0902: Types: Visual, Verbal, Written

Presentations may occur in different forms depending on the audience and purpose.


Visual Presentations

Visual presentations use images, graphics, charts, or diagrams to communicate information.

Examples include:

  • Slideshows
  • Charts
  • Infographics
  • Dashboards

Visual presentations improve understanding and audience engagement.


Verbal Presentations

Verbal presentations involve spoken communication.

Examples include:

  • Speeches
  • Meetings
  • Demonstrations
  • Discussions

Verbal presentations require clear speech and confident communication.


Written Presentations

Written presentations communicate information through written documents or reports.

Examples include:

  • Reports
  • Proposals
  • Technical documents
  • Written summaries

Written presentations should be clear and professionally structured.


KT0903: Conventions

Presentation conventions are accepted standards and practices used during presentations.

Conventions improve:

  • Professionalism
  • Clarity
  • Consistency
  • Audience understanding

Examples of Presentation Conventions

Examples include:

  • Clear structure
  • Professional language
  • Correct formatting
  • Appropriate visuals
  • Accurate information

Good presentation conventions improve audience engagement and understanding.


Professional Presentation Behaviour

Professional presenters should:

  • Speak clearly
  • Maintain professionalism
  • Organise information properly
  • Use appropriate visual aids
  • Engage the audience respectfully

Professional presentation practices improve communication effectiveness.


KT0904: Presenting Options and Solutions

Presentations are often used to communicate options, recommendations, and solutions.

Effective presentations help audiences:

  • Understand problems
  • Compare alternatives
  • Make decisions
  • Identify suitable solutions

Presenting Solutions Clearly

When presenting solutions, individuals should:

  • Explain the problem
  • Present available options
  • Discuss advantages and disadvantages
  • Recommend suitable solutions

Clear explanations improve audience understanding and decision-making.


Business and Technical Presentations

Business and technical presentations may include:

  • Project proposals
  • System solutions
  • Process improvements
  • Technical recommendations

Structured presentations support organisational planning and problem solving.


KT0905: Presenting Technical Details

Technical presentations communicate specialised or technical information clearly and accurately.

Technical details may include:

  • System information
  • Software functions
  • Technical specifications
  • Data analysis

Simplifying Technical Information

Technical information should be presented in ways audiences can understand.

Presenters may use:

  • Diagrams
  • Examples
  • Charts
  • Simple explanations

Clear technical communication improves understanding and reduces confusion.


Technical Presentation Skills

Technical presenters should:

  • Organise information logically
  • Use accurate terminology
  • Explain concepts clearly
  • Focus on important details

Technical communication is important in IT, automation, engineering, and digital environments.


KT0906: Visualisation of Business Intelligence

Business intelligence visualisation involves presenting business data visually to improve understanding and decision-making.

Visualisation tools help organisations analyse information more effectively.


Examples of Business Intelligence Visualisation

Examples include:

Visualisation Type Purpose
Charts Compare information
Graphs Show trends
Dashboards Display performance data
Tables Organise information

Visualisation improves interpretation of business information and trends.


Importance of Data Visualisation

Data visualisation helps organisations:

  • Understand trends
  • Identify patterns
  • Support decision-making
  • Improve reporting

Business intelligence visualisation is important in modern digital environments.


KT0907: Suitable APIs and Storytelling Using the Right Tools

Modern presentations often use APIs and digital tools to improve communication and storytelling.

The learner material identifies the following purposes:

  • Present
  • Frame the story
  • Focus on certain aspects
  • Pitch
  • Clear terms
  • Pictorial

Presentation Tools

Presentation tools may include:

  • Microsoft PowerPoint
  • Google Slides
  • Dashboard tools
  • Visualisation software

These tools improve visual communication and audience engagement.


Storytelling in Presentations

Storytelling helps presenters communicate information in meaningful and engaging ways.

Good storytelling helps audiences:

  • Understand information
  • Remember key points
  • Stay engaged
  • Follow ideas clearly

Framing the Story

Framing the story involves organising information logically and clearly.

Effective story framing includes:

  1. Introducing the topic
  2. Explaining the problem
  3. Presenting information
  4. Recommending solutions
  5. Concluding clearly

Structured storytelling improves presentation quality.


Focusing on Certain Aspects

Presentations should focus on the most important information relevant to the audience.

Presenters should:

  • Highlight key points
  • Simplify complex information
  • Avoid unnecessary detail

Focused presentations improve understanding and audience attention.


Pitching Ideas

Pitching involves presenting ideas or solutions persuasively.

Effective pitches should be:

  • Clear
  • Concise
  • Professional
  • Audience-focused

Pitch presentations are commonly used in business and innovation environments.


Clear Terms and Pictorial Presentation

Presenters should use:

  • Clear language
  • Appropriate terminology
  • Visual illustrations
  • Diagrams and images

Pictorial presentations improve understanding and communication effectiveness.


Presentation Skills in Modern Workplaces

Presentation skills are important in modern workplaces because organisations rely heavily on communication, collaboration, and digital information sharing.

Presentation skills support:

  • Business communication
  • Technical communication
  • Reporting
  • Decision-making
  • Customer engagement

Modern digital environments increasingly require employees to communicate information visually and professionally.


Key Notes

  • Presentation skills help individuals communicate information effectively.
  • Presentations may be visual, verbal, or written.
  • Presentation conventions improve professionalism and clarity.
  • Presentations help communicate options and solutions.
  • Technical details should be presented clearly and logically.
  • Business intelligence visualisation improves understanding of data.
  • Storytelling improves audience engagement and communication.
  • Presentation tools support visual communication and professional delivery.
  • Clear terms and pictorial presentations improve understanding.
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