Lesson Outcomes
After completing this practical lesson, learners will be able to:
- Explain attended robot operations
- Demonstrate how users interact with automation workflows
- Train users on automation procedures
- Explain human-triggered automation processes
- Provide operational support guidance
- Document user support and training activities
Overview
Attended robots require interaction between users and automation workflows during business operations. Users may trigger workflows manually, provide input during execution, review outputs, or manage workflow exceptions. Proper user training improves workflow efficiency, reduces operational errors, and supports successful automation adoption.
This practical lesson introduces learners to attended robot interaction, user enablement, workflow demonstrations, operational support procedures, and user guidance within Robotic Process Automation (RPA) environments. Learners will complete practical activities involving the training and support of business users interacting with automation workflows.
Scenario: Customer Support Automation Workflow
A customer service department uses attended robots to assist agents with customer onboarding, account updates, and support ticket processing.
The automation workflows require users to trigger workflows manually, verify customer information, and review generated outputs during execution.
Learners are required to train and support business users on how the automation workflows operate and how they should interact with the attended robots.
PA0401 — Explain How the Automation Workflow Operates
Tools/Resources
- RPA workflow documentation
- Process flow diagrams
- Demonstration environment
Activity Instructions
- Review the attended robot workflow.
- Explain workflow steps and automation logic to users.
- Demonstrate workflow execution and outputs.
- Explain user responsibilities during execution.
- Verify user understanding.
Expected Outcome
Users understand how the attended automation workflow operates.
Evidence Required
- Screenshot of workflow demonstrations
- Screenshot of workflow diagrams
- Screenshot of user briefing notes
PA0402 — Demonstrate Human Triggers and Workflow Interaction
Tools/Resources
- Attended robot workflows
- RPA platform
- Training environment
Activity Instructions
- Demonstrate how workflows are triggered manually.
- Explain required user inputs and approvals.
- Demonstrate workflow responses and outputs.
- Allow users to practice workflow interaction.
- Verify workflow understanding.
Expected Outcome
Users interact successfully with attended robot workflows.
Evidence Required
- Screenshot of manual workflow triggers
- Screenshot of workflow interaction activities
- Screenshot of workflow outputs
PA0403 — Train Users on Workflow Procedures and Operational Support
Tools/Resources
- Training guides
- Workflow documentation
- Support procedures
Activity Instructions
- Provide workflow training sessions to users.
- Explain operational procedures and escalation paths.
- Demonstrate how to respond to workflow exceptions or errors.
- Provide user support materials and guides.
- Record training activities.
Expected Outcome
Users are trained successfully on workflow procedures and operational support processes.
Evidence Required
- Screenshot of training materials
- Screenshot of user support guides
- Screenshot of recorded training activities
PA0404 — Explain Workflow Security and Access Procedures
Tools/Resources
- Workflow access policies
- Security guidelines
- RPA platform
Activity Instructions
- Explain workflow access controls and permissions.
- Demonstrate secure handling of credentials and business data.
- Explain user responsibilities for workflow security.
- Verify user understanding of security procedures.
Expected Outcome
Users understand workflow security and access procedures successfully.
Evidence Required
- Screenshot of security guidelines
- Screenshot of access procedures
- Screenshot of workflow permission settings
PA0405 — Document User Training and Support Activities
Tools/Resources
- Training attendance records
- Documentation templates
- Support logs
Activity Instructions
- Record completed user training sessions.
- Document workflow support activities.
- Record user feedback and observations.
- Organise training and support documentation.
- Save all completed records.
Expected Outcome
User training and support activities are documented successfully.
Evidence Required
- Screenshot of training attendance records
- Screenshot of support activity logs
- Screenshot of organised training documentation
Key Notes
- Attended robots require interaction with business users.
- User training improves workflow adoption and efficiency.
- Human triggers initiate attended automation workflows.
- Operational support improves workflow reliability.
- Security awareness protects business information.
- Training documentation supports operational continuity.