Course Content
KM-01: Introduction to RPA and Digital Transformation
This module introduces learners to the fundamentals of Robotic Process Automation (RPA), digital transformation, and automation technologies used in modern business environments. Learners will explore how businesses use automation to improve efficiency, reduce repetitive tasks, and support digital innovation.
0/7
KM-04: Computing Theory
This module introduces learners to the foundational principles of programming and computing theory used in software development and automation environments. Learners will explore programming languages, programming logic, algorithms, variables, operators, loops, functions, and software applications commonly used in modern computing systems. The module also introduces concepts related to web technologies, databases, artificial intelligence, and software development methodologies.
0/7
KM-05: Data, Databases and Data Scraping
This module introduces learners to the principles of data management, databases, and data scraping used in modern digital and automation environments. Learners will explore how organisations collect, store, analyse, secure, and visualise data to support business processes and decision-making. The module also introduces structured query language (SQL), relational databases, web scraping techniques, and software tools used for analysing and visualising data in automation and RPA environments.
0/13
KM-06: Introduction to RPA for Automation of Processes
This module introduces learners to the foundational concepts, technologies, and processes involved in Robotic Process Automation (RPA). Learners will explore automation principles, business process analysis, workflow automation, process mapping, bots, attended and unattended automation, and the role of RPA in improving operational efficiency. The module also examines how organisations identify processes suitable for automation and how RPA supports digital transformation initiatives.
0/7
KM-07: Robotic Process Automation (RPA)
This module focuses on building an understanding of how to use a toolkit or platform, using a vendor-specific approach, for the creation and deployment of automated processes. Learners will explore variables, arguments, automation selectors, control flow, data manipulation, automation concepts, automation management, and methods used to secure the RPA ecosystem from security risks. The module develops practical knowledge required to build, manage, and support automation solutions within modern RPA environments.
0/15
KM-08: Introduction to RPA Governance, Legislation and Ethics
This module introduces learners to governance, legislation, compliance, ethics, and responsible practices within Robotic Process Automation (RPA) environments. Learners will explore legal requirements, organisational governance, ethical considerations, compliance frameworks, privacy protection, intellectual property, accountability, and professional conduct related to automation technologies. The module also examines how organisations manage risk, maintain compliance, and ensure ethical use of RPA systems within modern digital business environments.
0/19
KM-09: Fundamentals of Design Thinking and Innovation
This module introduces learners to the fundamentals of design thinking and innovation within modern business and technology environments. Learners will explore design thinking principles, human-centered design, creativity, innovation, design concepts, design thinking methodologies, and the practical application of design thinking in software development, cybersecurity, and business problem-solving. The module focuses on developing innovative thinking, problem-solving skills, and creative approaches used in modern workplaces and digital transformation environments.
0/15
KM-10: 4IR and Future Skills
This module focuses on building an understanding of the impact of the Fourth Industrial Revolution (4IR) on communities, individuals, and businesses, as well as the future skills required in modern digital environments. Learners will explore emerging 4IR technologies, computing knowledge, future skills and competencies, business trends, interpersonal and intrapersonal skills, communication methods, workplace teamwork, customer service, and professional workplace practices required within modern organisations and Robotic Process Automation (RPA) environments.
0/29
PM-01: Basic Calculations for Programming
This practical module introduces learners to the mathematical and computational concepts required in programming and automation environments. Learners will develop practical skills in number systems, measurement conversions, mathematical operations, scientific notation, logical calculations, and computational problem solving. The module focuses on applying calculations and numerical reasoning in software development and Robotic Process Automation (RPA) environments. Learners will complete practical activities that strengthen analytical thinking, accuracy, and computational problem-solving skills required in modern digital workplaces.
0/16
PM-02: Basic Programming
This practical module introduces learners to fundamental programming concepts, software toolkits, coding environments, programming paradigms, data types, APIs, functions, logical operations, loops, SQL queries, error handling, and software development processes used in Robotic Process Automation (RPA) environments. Learners will develop practical programming skills by creating coding environments, writing and testing code, working with variables and functions, integrating APIs, handling errors, and developing simple automation solutions using industry-relevant software toolkits and platforms.
0/15
PM-03: Access, Analyse and Visualise Structured Data Using Spreadsheets and Scraping Tools
This practical module focuses on developing the skills required to access, analyse, organise, transform, visualise, and report structured data using spreadsheets, dashboards, pivot tables, databases, and web scraping tools within a Robotic Process Automation (RPA) environment. Learners will work with spreadsheet reporting, dashboards, pivot tables, SQL imports, data models, charts, and web scraping techniques to process and visualise data for business decision-making.
0/12
PM-05: Execute Test Procedures for Evaluating the RPA Solution Performance
This practical module focuses on developing the practical skills required to prepare, execute, evaluate, and improve test procedures for Robotic Process Automation (RPA) solutions. Learners will work with test cases, testing methodologies, simulation tools, workflow evaluations, exception handling, and remedial actions to determine whether an RPA solution passes or fails according to business and technical requirements. Learners will also develop the ability to analyse automation outcomes, identify application and workflow issues, document test evidence, and apply corrective actions to improve automation reliability and performance.
0/4
PM-06: Deploy RPA Solutions Which Emulate Actions of a Human Interacting Within Digital Systems
This practical module focuses on developing the practical skills required to deploy, schedule, monitor, manage, and maintain Robotic Process Automation (RPA) solutions within production environments. Learners will work with unattended and attended robots, deployment procedures, process documentation, auditing dashboards, scheduling systems, and RPA environment management tools. Learners will also develop the ability to schedule automated workflows, deploy bots into production environments, update process documentation, train end-users, monitor runtime activities, and import or export automation solutions between environments.
0/7
PM-07: Modify and Improve Existing RPA Solutions
This practical module focuses on developing the practical skills required to troubleshoot, improve, maintain, and optimise existing Robotic Process Automation (RPA) solutions within operational environments. Learners will work with debugging tools, workflow optimisation techniques, infrastructure changes, software upgrades, regulatory requirements, and process improvement strategies to ensure that automation workflows continue to operate efficiently and reliably. Learners will also develop the ability to investigate alternative solutions, apply continuous improvement techniques, manage changes in technical environments, explore workflow scalability, and update robotic workflows when organisations upgrade RPA software versions.
0/6
PM-08: Function Ethically and Effectively as a Member of a Multidisciplinary Team
This practical module focuses on developing the practical skills required to function ethically, professionally, and collaboratively within multidisciplinary Robotic Process Automation (RPA) environments. Learners will work with business analysts, solution architects, DevOps teams, infrastructure engineers, project managers, business users, and stakeholders throughout the automation life cycle. Learners will also develop the ability to communicate effectively, collaborate across departments, support business process automation initiatives, engage with stakeholders ethically, adapt to organisational policies and infrastructure changes, and contribute to teamwork and business optimisation activities.
0/7
PM-09: Apply Design Thinking Methodologies
This practical module focuses on developing the practical skills required to apply Design Thinking methodologies within problem-solving and innovation environments. Learners will collaborate with multidisciplinary teams to investigate problems, generate innovative ideas, develop prototypes, and test solutions using the Design Thinking process. Learners will also develop the ability to engage in collaborative discussions, participate in innovation workshops, analyse user needs, challenge assumptions, generate creative solutions, and apply the five Design Thinking phases: Empathize, Define, Ideate, Prototype, and Test.
0/3
Occupational Certificate: Robotic Process Automation (RPA) Developer

Lesson Outcomes

After completing this practical lesson, learners will be able to:

  • Prepare RPA workflows for deployment
  • Deploy automation solutions into production environments
  • Configure production environment settings
  • Verify deployment success and workflow functionality
  • Monitor initial production execution
  • Apply deployment and rollback procedures

Overview

Deployment is the process of moving a completed Robotic Process Automation (RPA) solution from a development or testing environment into a live production environment where business operations are executed. Proper deployment procedures improve workflow stability, reliability, security, and operational continuity.

This practical lesson introduces learners to deployment preparation, production environment configuration, workflow publishing, deployment verification, rollback planning, and post-deployment monitoring within RPA environments. Learners will complete practical activities involving the deployment of software robot workflows into production systems.


Scenario: Production Deployment of an Automated Claims Processing Solution

An insurance company has completed the testing and approval of an RPA solution that automates customer claims processing.

The automation workflows must now be deployed into the production environment where unattended robots will process live customer claims and generate reports automatically.

Learners are required to prepare, deploy, verify, and monitor the automation solution during the go-live process.


PA0201 — Prepare the RPA Solution for Deployment

Tools/Resources

  • RPA development platform
  • Production deployment checklist
  • Workflow documentation

Activity Instructions

  1. Review the approved automation workflows.
  2. Verify workflow testing and approval status.
  3. Ensure all dependencies and configurations are available.
  4. Prepare deployment packages or workflow files.
  5. Verify deployment readiness.

Expected Outcome

The RPA solution is prepared successfully for deployment.

Evidence Required

  • Screenshot of deployment preparation checklist
  • Screenshot of verified workflow files
  • Screenshot of deployment package

PA0202 — Configure the Production Environment

Tools/Resources

  • Production RPA environment
  • Server configuration tools
  • Workflow credentials and access settings

Activity Instructions

  1. Access the production environment.
  2. Configure workflow settings and environment variables.
  3. Configure required credentials and permissions.
  4. Verify server and application accessibility.
  5. Save configuration settings.

Expected Outcome

The production environment is configured successfully.

Evidence Required

  • Screenshot of production environment settings
  • Screenshot of configured credentials and permissions
  • Screenshot of verified environment access

PA0203 — Deploy the Automation Workflows

Tools/Resources

  • RPA orchestration platform
  • Deployment tools
  • Production workflows

Activity Instructions

  1. Publish the automation workflows to production.
  2. Configure unattended or attended robot assignments.
  3. Deploy workflow packages successfully.
  4. Verify deployment completion.
  5. Save deployment records.

Expected Outcome

Automation workflows are deployed successfully into production.

Evidence Required

  • Screenshot of deployed workflows
  • Screenshot of workflow publishing
  • Screenshot of deployment completion records

PA0204 — Verify Workflow Functionality After Deployment

Tools/Resources

  • Production environment
  • Workflow monitoring tools
  • Test datasets

Activity Instructions

  1. Execute deployed workflows.
  2. Monitor workflow behaviour and outputs.
  3. Verify successful workflow execution.
  4. Confirm business process functionality.
  5. Record workflow observations.

Expected Outcome

Deployed workflows function successfully within the production environment.

Evidence Required

  • Screenshot of workflow execution
  • Screenshot of workflow outputs
  • Screenshot of verified production results

PA0205 — Monitor and Support the Go-Live Process

Tools/Resources

  • Monitoring dashboards
  • Workflow logs
  • RPA orchestration platform

Activity Instructions

  1. Monitor the deployed workflows during go-live.
  2. Identify workflow issues or execution failures.
  3. Record workflow performance observations.
  4. Escalate or correct identified issues where necessary.
  5. Save monitoring evidence.

Expected Outcome

The go-live deployment process is monitored successfully.

Evidence Required

  • Screenshot of workflow monitoring dashboards
  • Screenshot of execution logs
  • Screenshot of workflow performance observations

PA0206 — Apply Rollback or Recovery Procedures if Required

Tools/Resources

  • Backup workflow packages
  • Recovery procedures
  • RPA platform

Activity Instructions

  1. Identify workflow failures requiring rollback.
  2. Restore previous workflow versions if necessary.
  3. Verify workflow recovery procedures.
  4. Confirm workflow stability after recovery.
  5. Save rollback records.

Expected Outcome

Rollback and recovery procedures are applied successfully where necessary.

Evidence Required

  • Screenshot of rollback procedures
  • Screenshot of restored workflow versions
  • Screenshot of workflow recovery verification

Key Notes

  • Deployment moves workflows into live business environments.
  • Production configuration affects workflow reliability.
  • Monitoring improves deployment success.
  • Rollback procedures support workflow recovery.
  • Verification ensures workflows operate correctly after deployment.
  • Structured deployment improves operational continuity.
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