Lesson Outcomes
After completing this practical lesson, learners will be able to:
- Execute RPA test cases
- Evaluate automation outcomes
- Document and communicate testing results
- Identify workflow and application issues
- Analyse exceptions and anomalies
- Determine whether an RPA solution passes or fails
Overview
Testing and evaluation are essential in Robotic Process Automation (RPA) projects because they verify whether automation workflows perform according to business and technical requirements. Effective testing identifies workflow issues, application failures, response delays, and exceptions before deployment into production environments.
This practical lesson introduces learners to test execution, workflow evaluation, exception identification, issue reporting, anomaly analysis, and automation performance assessment within RPA environments. Learners will complete practical activities involving the execution and evaluation of software robot test cases.
Scenario: Automated Customer Registration Workflow Testing
A company has developed an RPA solution that automates customer registration, validation, and account creation.
The software robot must capture customer details, validate information, create records in the system, and generate confirmation responses automatically.
Learners are required to execute the prepared test cases, evaluate the software robot’s behaviour, identify workflow issues or exceptions, and determine whether the automation solution passes or fails.
PA0201 — Run the Test Cases and Evaluate Outcomes
Tools/Resources
- RPA platform
- Prepared test cases
- Test datasets
- Workflow documentation
Activity Instructions
- Open the RPA testing environment.
- Execute the prepared test cases.
- Monitor workflow execution and automation behaviour.
- Compare actual outputs against expected results.
- Record workflow outcomes.
Expected Outcome
Test cases are executed successfully and workflow outcomes are evaluated correctly.
Evidence Required
- Screenshot of executed test cases
- Screenshot of workflow outputs
- Screenshot of evaluated outcomes
PA0202 — Document and Communicate Outcomes
Tools/Resources
- Test result templates
- Workflow documentation
- Reporting tools
Activity Instructions
- Record the outcomes of each test case.
- Document successful and failed workflow results.
- Prepare testing reports for stakeholders.
- Communicate workflow findings clearly.
- Initiate change requests where necessary.
Expected Outcome
Testing outcomes are documented and communicated successfully.
Evidence Required
- Screenshot of testing reports
- Screenshot of documented outcomes
- Screenshot of communicated findings
PA0203 — Identify Possible Issues with Underlying Applications
Tools/Resources
- RPA platform
- Workflow logs
- Application monitoring tools
Activity Instructions
- Review workflow execution logs.
- Identify issues affecting workflow performance such as:
- server crashes,
- slow or unresponsive bots,
- application changes,
- or environment issues.
- Record identified issues.
- Verify workflow behaviour during failures.
Expected Outcome
Underlying application and workflow issues are identified successfully.
Evidence Required
- Screenshot of identified workflow issues
- Screenshot of execution logs
- Screenshot of application monitoring results
PA0204 — Identify Exceptions
Tools/Resources
- Workflow logs
- Test reports
- Exception handling documentation
Activity Instructions
- Review workflow outputs and logs.
- Identify exceptions and unexpected behaviour.
- Categorise workflow exceptions.
- Record business and system exceptions.
- Verify exception details.
Expected Outcome
Workflow exceptions are identified and documented successfully.
Evidence Required
- Screenshot of identified exceptions
- Screenshot of exception logs
- Screenshot of categorised workflow issues
PA0205 — Refer Anomalies to Appropriate Stakeholders
Tools/Resources
- Reporting templates
- Workflow reports
- Communication tools
Activity Instructions
- Prepare anomaly or issue reports.
- Refer identified workflow anomalies to stakeholders.
- Include supporting workflow evidence and logs.
- Record stakeholder communication activities.
Expected Outcome
Workflow anomalies are referred successfully to relevant stakeholders.
Evidence Required
- Screenshot of anomaly reports
- Screenshot of stakeholder communication
- Screenshot of submitted workflow issues
PA0206 — Analyse Exceptions and Understand Business Implications
Tools/Resources
- Workflow reports
- Business process documentation
- Exception analysis templates
Activity Instructions
- Analyse identified workflow exceptions.
- Determine the impact on business operations.
- Record workflow risks and implications.
- Recommend corrective actions where necessary.
- Save all completed analysis records.
Expected Outcome
Workflow exceptions and business implications are analysed successfully.
Evidence Required
- Screenshot of exception analysis
- Screenshot of identified business impacts
- Screenshot of recommended corrective actions
Key Notes
- Test execution validates workflow functionality.
- Exceptions indicate workflow or system issues.
- Documentation supports workflow evaluation and auditing.
- Stakeholder communication improves issue resolution.
- Workflow analysis improves automation reliability.
- Corrective actions improve automation performance.