Course Content
KM-01: Introduction to RPA and Digital Transformation
This module introduces learners to the fundamentals of Robotic Process Automation (RPA), digital transformation, and automation technologies used in modern business environments. Learners will explore how businesses use automation to improve efficiency, reduce repetitive tasks, and support digital innovation.
0/7
KM-04: Computing Theory
This module introduces learners to the foundational principles of programming and computing theory used in software development and automation environments. Learners will explore programming languages, programming logic, algorithms, variables, operators, loops, functions, and software applications commonly used in modern computing systems. The module also introduces concepts related to web technologies, databases, artificial intelligence, and software development methodologies.
0/7
KM-05: Data, Databases and Data Scraping
This module introduces learners to the principles of data management, databases, and data scraping used in modern digital and automation environments. Learners will explore how organisations collect, store, analyse, secure, and visualise data to support business processes and decision-making. The module also introduces structured query language (SQL), relational databases, web scraping techniques, and software tools used for analysing and visualising data in automation and RPA environments.
0/13
KM-06: Introduction to RPA for Automation of Processes
This module introduces learners to the foundational concepts, technologies, and processes involved in Robotic Process Automation (RPA). Learners will explore automation principles, business process analysis, workflow automation, process mapping, bots, attended and unattended automation, and the role of RPA in improving operational efficiency. The module also examines how organisations identify processes suitable for automation and how RPA supports digital transformation initiatives.
0/7
KM-07: Robotic Process Automation (RPA)
This module focuses on building an understanding of how to use a toolkit or platform, using a vendor-specific approach, for the creation and deployment of automated processes. Learners will explore variables, arguments, automation selectors, control flow, data manipulation, automation concepts, automation management, and methods used to secure the RPA ecosystem from security risks. The module develops practical knowledge required to build, manage, and support automation solutions within modern RPA environments.
0/15
KM-08: Introduction to RPA Governance, Legislation and Ethics
This module introduces learners to governance, legislation, compliance, ethics, and responsible practices within Robotic Process Automation (RPA) environments. Learners will explore legal requirements, organisational governance, ethical considerations, compliance frameworks, privacy protection, intellectual property, accountability, and professional conduct related to automation technologies. The module also examines how organisations manage risk, maintain compliance, and ensure ethical use of RPA systems within modern digital business environments.
0/19
KM-09: Fundamentals of Design Thinking and Innovation
This module introduces learners to the fundamentals of design thinking and innovation within modern business and technology environments. Learners will explore design thinking principles, human-centered design, creativity, innovation, design concepts, design thinking methodologies, and the practical application of design thinking in software development, cybersecurity, and business problem-solving. The module focuses on developing innovative thinking, problem-solving skills, and creative approaches used in modern workplaces and digital transformation environments.
0/15
PM-01: Basic Calculations for Programming
This practical module introduces learners to the mathematical and computational concepts required in programming and automation environments. Learners will develop practical skills in number systems, measurement conversions, mathematical operations, scientific notation, logical calculations, and computational problem solving. The module focuses on applying calculations and numerical reasoning in software development and Robotic Process Automation (RPA) environments. Learners will complete practical activities that strengthen analytical thinking, accuracy, and computational problem-solving skills required in modern digital workplaces.
0/16
PM-02: Basic Programming
This practical module introduces learners to fundamental programming concepts, software toolkits, coding environments, programming paradigms, data types, APIs, functions, logical operations, loops, SQL queries, error handling, and software development processes used in Robotic Process Automation (RPA) environments. Learners will develop practical programming skills by creating coding environments, writing and testing code, working with variables and functions, integrating APIs, handling errors, and developing simple automation solutions using industry-relevant software toolkits and platforms.
0/15
PM-03: Access, Analyse and Visualise Structured Data Using Spreadsheets and Scraping Tools
This practical module focuses on developing the skills required to access, analyse, organise, transform, visualise, and report structured data using spreadsheets, dashboards, pivot tables, databases, and web scraping tools within a Robotic Process Automation (RPA) environment. Learners will work with spreadsheet reporting, dashboards, pivot tables, SQL imports, data models, charts, and web scraping techniques to process and visualise data for business decision-making.
0/12
PM-05: Execute Test Procedures for Evaluating the RPA Solution Performance
This practical module focuses on developing the practical skills required to prepare, execute, evaluate, and improve test procedures for Robotic Process Automation (RPA) solutions. Learners will work with test cases, testing methodologies, simulation tools, workflow evaluations, exception handling, and remedial actions to determine whether an RPA solution passes or fails according to business and technical requirements. Learners will also develop the ability to analyse automation outcomes, identify application and workflow issues, document test evidence, and apply corrective actions to improve automation reliability and performance.
0/4
PM-06: Deploy RPA Solutions Which Emulate Actions of a Human Interacting Within Digital Systems
This practical module focuses on developing the practical skills required to deploy, schedule, monitor, manage, and maintain Robotic Process Automation (RPA) solutions within production environments. Learners will work with unattended and attended robots, deployment procedures, process documentation, auditing dashboards, scheduling systems, and RPA environment management tools. Learners will also develop the ability to schedule automated workflows, deploy bots into production environments, update process documentation, train end-users, monitor runtime activities, and import or export automation solutions between environments.
0/7
PM-07: Modify and Improve Existing RPA Solutions
This practical module focuses on developing the practical skills required to troubleshoot, improve, maintain, and optimise existing Robotic Process Automation (RPA) solutions within operational environments. Learners will work with debugging tools, workflow optimisation techniques, infrastructure changes, software upgrades, regulatory requirements, and process improvement strategies to ensure that automation workflows continue to operate efficiently and reliably. Learners will also develop the ability to investigate alternative solutions, apply continuous improvement techniques, manage changes in technical environments, explore workflow scalability, and update robotic workflows when organisations upgrade RPA software versions.
0/6
PM-08: Function Ethically and Effectively as a Member of a Multidisciplinary Team
This practical module focuses on developing the practical skills required to function ethically, professionally, and collaboratively within multidisciplinary Robotic Process Automation (RPA) environments. Learners will work with business analysts, solution architects, DevOps teams, infrastructure engineers, project managers, business users, and stakeholders throughout the automation life cycle. Learners will also develop the ability to communicate effectively, collaborate across departments, support business process automation initiatives, engage with stakeholders ethically, adapt to organisational policies and infrastructure changes, and contribute to teamwork and business optimisation activities.
0/7
PM-09: Apply Design Thinking Methodologies
This practical module focuses on developing the practical skills required to apply Design Thinking methodologies within problem-solving and innovation environments. Learners will collaborate with multidisciplinary teams to investigate problems, generate innovative ideas, develop prototypes, and test solutions using the Design Thinking process. Learners will also develop the ability to engage in collaborative discussions, participate in innovation workshops, analyse user needs, challenge assumptions, generate creative solutions, and apply the five Design Thinking phases: Empathize, Define, Ideate, Prototype, and Test.
0/3
Occupational Certificate: Robotic Process Automation (RPA) Developer

Lesson Overview

This lesson introduces learners to committees and meetings within workplace and organisational environments. Learners will explore meeting procedures, agendas and minutes, roles and responsibilities within committees, and the functions of WSP committees, EE committees, safety and health committees, and wellness committees. The lesson focuses on effective workplace coordination, communication, compliance, and organisational participation in modern workplaces.

Lesson Outcomes

After completing this lesson, learners will be able to:

  • Explain meeting and committee procedures
  • Describe agendas and minutes
  • Explain roles and responsibilities within committees
  • Describe WSP committees
  • Explain EE committees
  • Describe safety and health committees
  • Explain wellness committees

KT1101: Procedures

Procedures are formal steps and rules followed during meetings and committee activities.

Meeting procedures help organisations:

  • Maintain order
  • Improve communication
  • Support decision-making
  • Ensure participation

Structured procedures improve professionalism and organisational efficiency.


Common Meeting Procedures

Meeting procedures may include:

  1. Opening the meeting
  2. Confirming attendance
  3. Reviewing the agenda
  4. Discussing agenda items
  5. Recording decisions
  6. Closing the meeting

Following procedures ensures meetings are organised and effective.


Importance of Procedures

Meeting procedures help organisations:

  • Reduce confusion
  • Improve coordination
  • Ensure fairness
  • Improve accountability

Well-managed meetings improve workplace communication and productivity.


KT1102: Agendas and Minutes

Agendas

An agenda is a document listing the topics and activities to be discussed during a meeting.

Agendas help participants:

  • Prepare for meetings
  • Understand meeting objectives
  • Follow discussions effectively

Contents of an Agenda

An agenda may include:

Agenda Item Purpose
Opening Start the meeting
Apologies Record absent members
Discussion Topics Meeting discussions
Action Items Assigned responsibilities
Closing End the meeting

Agendas improve meeting organisation and time-management.


Minutes

Minutes are official written records of meeting discussions, decisions, and actions.

Minutes help organisations:

  • Keep records
  • Track decisions
  • Monitor responsibilities
  • Improve accountability

Contents of Minutes

Meeting minutes may include:

  • Date and time
  • Attendance
  • Discussion summaries
  • Decisions made
  • Action items

Accurate minutes improve organisational communication and record keeping.


KT1103: Roles and Responsibilities

Committee members have different roles and responsibilities during meetings and organisational activities.

Clear roles improve coordination and accountability.


Examples of Committee Roles

Examples include:

Role Responsibility
Chairperson Leads the meeting
Secretary Records minutes
Committee Member Participates in discussions
Coordinator Organises activities

Responsibilities of Committee Members

Committee members should:

  • Attend meetings
  • Participate actively
  • Follow procedures
  • Complete assigned tasks
  • Support organisational goals

Responsible participation improves committee effectiveness.


KT1104: WSP Committees

WSP stands for Workplace Skills Plan.

WSP committees help organisations identify workplace training and skills development needs.

These committees support:

  • Employee development
  • Skills planning
  • Workplace learning
  • Organisational growth

Functions of WSP Committees

WSP committees may:

  • Identify training needs
  • Develop skills plans
  • Monitor training activities
  • Support employee development

Skills development is important in modern 4IR workplaces.


KT1105: EE Committees

EE stands for Employment Equity.

EE committees help organisations promote fair and equal employment practices.

These committees support compliance with employment equity legislation and workplace diversity.


Functions of EE Committees

EE committees may:

  • Promote equal opportunities
  • Monitor workplace diversity
  • Identify workplace inequalities
  • Support inclusive workplaces

Employment equity improves fairness and workplace representation.


KT1106: Safety and Health Committees

Safety and health committees help organisations maintain safe and healthy workplace environments.

These committees focus on:

  • Workplace safety
  • Health risks
  • Accident prevention
  • Compliance with safety regulations

Functions of Safety and Health Committees

Examples include:

  • Identifying hazards
  • Monitoring safety practices
  • Investigating incidents
  • Promoting workplace safety awareness

Safe workplaces improve employee wellbeing and organisational productivity.


Importance of Workplace Safety

Workplace safety helps organisations:

  • Reduce accidents
  • Protect employees
  • Improve productivity
  • Maintain legal compliance

Modern organisations prioritise workplace health and safety.


KT1107: Wellness Committees

Wellness committees focus on employee wellbeing and wellness within workplace environments.

Employee wellness includes:

  • Physical wellbeing
  • Mental wellbeing
  • Emotional wellbeing

Functions of Wellness Committees

Wellness committees may:

  • Promote healthy lifestyles
  • Support employee wellness programmes
  • Encourage stress management
  • Improve workplace wellbeing

Importance of Employee Wellness

Employee wellness improves:

  • Productivity
  • Morale
  • Motivation
  • Workplace satisfaction

Healthy employees contribute positively to organisational performance.


Committees and Meetings in Modern Workplaces

Committees and meetings are important in modern organisations because they support:

  • Communication
  • Decision-making
  • Coordination
  • Compliance
  • Employee participation

Modern workplaces rely on committees to manage organisational responsibilities, employee wellbeing, workplace safety, and skills development.

Effective meetings and committees improve organisational efficiency and teamwork.


Key Notes

  • Meeting procedures help organisations conduct structured and effective meetings.
  • Agendas organise meeting discussions and objectives.
  • Minutes provide official records of meetings and decisions.
  • Clear roles and responsibilities improve accountability.
  • WSP committees support workplace skills development.
  • EE committees promote fair and equal employment practices.
  • Safety and health committees improve workplace safety.
  • Wellness committees support employee wellbeing and wellness.
  • Effective meetings improve communication and organisational coordination.
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