Course Content
KM-01: Introduction to RPA and Digital Transformation
This module introduces learners to the fundamentals of Robotic Process Automation (RPA), digital transformation, and automation technologies used in modern business environments. Learners will explore how businesses use automation to improve efficiency, reduce repetitive tasks, and support digital innovation.
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KM-04: Computing Theory
This module introduces learners to the foundational principles of programming and computing theory used in software development and automation environments. Learners will explore programming languages, programming logic, algorithms, variables, operators, loops, functions, and software applications commonly used in modern computing systems. The module also introduces concepts related to web technologies, databases, artificial intelligence, and software development methodologies.
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KM-05: Data, Databases and Data Scraping
This module introduces learners to the principles of data management, databases, and data scraping used in modern digital and automation environments. Learners will explore how organisations collect, store, analyse, secure, and visualise data to support business processes and decision-making. The module also introduces structured query language (SQL), relational databases, web scraping techniques, and software tools used for analysing and visualising data in automation and RPA environments.
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KM-06: Introduction to RPA for Automation of Processes
This module introduces learners to the foundational concepts, technologies, and processes involved in Robotic Process Automation (RPA). Learners will explore automation principles, business process analysis, workflow automation, process mapping, bots, attended and unattended automation, and the role of RPA in improving operational efficiency. The module also examines how organisations identify processes suitable for automation and how RPA supports digital transformation initiatives.
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KM-07: Robotic Process Automation (RPA)
This module focuses on building an understanding of how to use a toolkit or platform, using a vendor-specific approach, for the creation and deployment of automated processes. Learners will explore variables, arguments, automation selectors, control flow, data manipulation, automation concepts, automation management, and methods used to secure the RPA ecosystem from security risks. The module develops practical knowledge required to build, manage, and support automation solutions within modern RPA environments.
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KM-08: Introduction to RPA Governance, Legislation and Ethics
This module introduces learners to governance, legislation, compliance, ethics, and responsible practices within Robotic Process Automation (RPA) environments. Learners will explore legal requirements, organisational governance, ethical considerations, compliance frameworks, privacy protection, intellectual property, accountability, and professional conduct related to automation technologies. The module also examines how organisations manage risk, maintain compliance, and ensure ethical use of RPA systems within modern digital business environments.
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KM-09: Fundamentals of Design Thinking and Innovation
This module introduces learners to the fundamentals of design thinking and innovation within modern business and technology environments. Learners will explore design thinking principles, human-centered design, creativity, innovation, design concepts, design thinking methodologies, and the practical application of design thinking in software development, cybersecurity, and business problem-solving. The module focuses on developing innovative thinking, problem-solving skills, and creative approaches used in modern workplaces and digital transformation environments.
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KM-10: 4IR and Future Skills
This module focuses on building an understanding of the impact of the Fourth Industrial Revolution (4IR) on communities, individuals, and businesses, as well as the future skills required in modern digital environments. Learners will explore emerging 4IR technologies, computing knowledge, future skills and competencies, business trends, interpersonal and intrapersonal skills, communication methods, workplace teamwork, customer service, and professional workplace practices required within modern organisations and Robotic Process Automation (RPA) environments.
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PM-01: Basic Calculations for Programming
This practical module introduces learners to the mathematical and computational concepts required in programming and automation environments. Learners will develop practical skills in number systems, measurement conversions, mathematical operations, scientific notation, logical calculations, and computational problem solving. The module focuses on applying calculations and numerical reasoning in software development and Robotic Process Automation (RPA) environments. Learners will complete practical activities that strengthen analytical thinking, accuracy, and computational problem-solving skills required in modern digital workplaces.
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PM-02: Basic Programming
This practical module introduces learners to fundamental programming concepts, software toolkits, coding environments, programming paradigms, data types, APIs, functions, logical operations, loops, SQL queries, error handling, and software development processes used in Robotic Process Automation (RPA) environments. Learners will develop practical programming skills by creating coding environments, writing and testing code, working with variables and functions, integrating APIs, handling errors, and developing simple automation solutions using industry-relevant software toolkits and platforms.
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PM-03: Access, Analyse and Visualise Structured Data Using Spreadsheets and Scraping Tools
This practical module focuses on developing the skills required to access, analyse, organise, transform, visualise, and report structured data using spreadsheets, dashboards, pivot tables, databases, and web scraping tools within a Robotic Process Automation (RPA) environment. Learners will work with spreadsheet reporting, dashboards, pivot tables, SQL imports, data models, charts, and web scraping techniques to process and visualise data for business decision-making.
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PM-05: Execute Test Procedures for Evaluating the RPA Solution Performance
This practical module focuses on developing the practical skills required to prepare, execute, evaluate, and improve test procedures for Robotic Process Automation (RPA) solutions. Learners will work with test cases, testing methodologies, simulation tools, workflow evaluations, exception handling, and remedial actions to determine whether an RPA solution passes or fails according to business and technical requirements. Learners will also develop the ability to analyse automation outcomes, identify application and workflow issues, document test evidence, and apply corrective actions to improve automation reliability and performance.
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PM-06: Deploy RPA Solutions Which Emulate Actions of a Human Interacting Within Digital Systems
This practical module focuses on developing the practical skills required to deploy, schedule, monitor, manage, and maintain Robotic Process Automation (RPA) solutions within production environments. Learners will work with unattended and attended robots, deployment procedures, process documentation, auditing dashboards, scheduling systems, and RPA environment management tools. Learners will also develop the ability to schedule automated workflows, deploy bots into production environments, update process documentation, train end-users, monitor runtime activities, and import or export automation solutions between environments.
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PM-07: Modify and Improve Existing RPA Solutions
This practical module focuses on developing the practical skills required to troubleshoot, improve, maintain, and optimise existing Robotic Process Automation (RPA) solutions within operational environments. Learners will work with debugging tools, workflow optimisation techniques, infrastructure changes, software upgrades, regulatory requirements, and process improvement strategies to ensure that automation workflows continue to operate efficiently and reliably. Learners will also develop the ability to investigate alternative solutions, apply continuous improvement techniques, manage changes in technical environments, explore workflow scalability, and update robotic workflows when organisations upgrade RPA software versions.
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PM-08: Function Ethically and Effectively as a Member of a Multidisciplinary Team
This practical module focuses on developing the practical skills required to function ethically, professionally, and collaboratively within multidisciplinary Robotic Process Automation (RPA) environments. Learners will work with business analysts, solution architects, DevOps teams, infrastructure engineers, project managers, business users, and stakeholders throughout the automation life cycle. Learners will also develop the ability to communicate effectively, collaborate across departments, support business process automation initiatives, engage with stakeholders ethically, adapt to organisational policies and infrastructure changes, and contribute to teamwork and business optimisation activities.
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PM-09: Apply Design Thinking Methodologies
This practical module focuses on developing the practical skills required to apply Design Thinking methodologies within problem-solving and innovation environments. Learners will collaborate with multidisciplinary teams to investigate problems, generate innovative ideas, develop prototypes, and test solutions using the Design Thinking process. Learners will also develop the ability to engage in collaborative discussions, participate in innovation workshops, analyse user needs, challenge assumptions, generate creative solutions, and apply the five Design Thinking phases: Empathize, Define, Ideate, Prototype, and Test.
0/3
Occupational Certificate: Robotic Process Automation (RPA) Developer

Lesson Overview

This lesson introduces mathematical thinking skills used in problem solving within technology, automation, and business environments. Learners will explore structured approaches to analysing problems, identifying solutions, recognising patterns, and applying logical reasoning to solve tasks effectively.

Lesson Outcomes

After completing this lesson, learners will be able to:

  • Explain the importance of mathematics in problem solving
  • Apply mathematical thinking processes to structured tasks
  • Break problems into manageable components
  • Identify patterns and relationships in problems
  • Select appropriate strategies for solving problems
  • Evaluate alternative approaches to solutions

KT0101: Benefits of Mathematics

Mathematics plays an important role in technology, business, science, engineering, and everyday life. In automation and computing environments, mathematical thinking helps individuals analyse information, identify patterns, make logical decisions, and solve complex problems systematically.

Mathematics develops critical thinking skills by teaching learners how to:

  • Analyse information carefully
  • Follow logical processes
  • Interpret numerical information
  • Identify relationships between data
  • Solve problems step by step

In modern workplaces, employers value employees who can think analytically and solve problems effectively. Mathematical thinking supports many important workplace skills including:

  • Decision-making
  • Planning
  • Logical reasoning
  • Data analysis
  • Process improvement
  • Troubleshooting

Mathematics is also important in technology-related careers because many computing systems, software applications, and automation processes rely on mathematical principles.

Examples of how mathematics is used in technology include:

  • Software calculations
  • Data analysis
  • Programming logic
  • Financial systems
  • Artificial Intelligence (AI)
  • Robotics and automation
  • Cybersecurity algorithms

Mathematics also improves mental discipline and encourages structured thinking. When solving mathematical problems, learners practise organising information, identifying rules, testing solutions, and evaluating results.

Many real-world activities depend on mathematical skills, including:

  • Budgeting and financial planning
  • Measuring distances and quantities
  • Analysing statistics
  • Scheduling and planning
  • Inventory management
  • Scientific research

Mathematics is often referred to as a universal language because mathematical principles are used globally across industries and professions.

Strong mathematical thinking skills help learners become more confident when solving workplace and technology-related challenges.


KT0102: Mathematical Thinking Steps for Solving Problems

Problem solving is a structured process used to identify challenges, analyse information, and develop appropriate solutions. In technology and automation environments, problem solving is an essential skill because systems, software, and business processes often require logical analysis and troubleshooting.

Mathematical thinking helps learners approach problems systematically instead of guessing solutions randomly.

The following steps are commonly used in mathematical problem solving:


Break the Task Down into Components

Large or complex problems are often easier to solve when divided into smaller sections. Breaking tasks into components helps learners focus on one part of the problem at a time.

For example:
If an automated payroll system fails, the problem can be divided into:

  • Input data problems
  • Calculation errors
  • System connection issues
  • Output formatting problems

This approach makes troubleshooting more manageable.


Identify Similar Tasks That May Help

Previous experience and existing knowledge can help solve new problems. Learners should identify similar problems they have solved before and apply related solutions or strategies.

For example:
If a learner has solved spreadsheet calculation errors before, similar reasoning may help solve programming calculation errors.

Using prior knowledge improves efficiency and confidence during problem solving.


Identify Appropriate Knowledge and Skills

Different problems require different types of knowledge and skills. Learners should determine what information, tools, or techniques are needed before attempting a solution.

Examples include:

  • Mathematical formulas
  • Logical reasoning
  • Software tools
  • Analytical techniques
  • Technical knowledge

Understanding the problem’s requirements improves solution quality.


Identify Assumptions

Assumptions are ideas accepted as true without complete proof. During problem solving, learners must identify assumptions because incorrect assumptions may lead to incorrect solutions.

For example:
A programmer may assume that all customer data fields are completed correctly, but missing information could cause processing errors.

Carefully checking assumptions reduces mistakes and improves accuracy.


Select an Appropriate Strategy

Different problems require different solution strategies. Learners should choose methods that best suit the type and complexity of the problem.

Common strategies include:

  • Trial and error
  • Logical deduction
  • Pattern recognition
  • Using formulas
  • Creating diagrams
  • Testing possible solutions

Choosing the correct strategy improves efficiency and reduces unnecessary work.


Consider Alternative Approaches

Some problems can be solved in multiple ways. Considering alternative approaches allows learners to compare solutions and choose the most effective method.

Alternative solutions may differ in:

  • Speed
  • Accuracy
  • Cost
  • Simplicity
  • Efficiency

In automation environments, selecting the best approach is important for productivity and system performance.


Look for a Pattern or Connection

Patterns often help simplify problems and identify relationships between variables or processes.

Examples of patterns include:

  • Repeating numerical sequences
  • Repetitive system errors
  • Similar process behaviours
  • Trends in data

Recognising patterns helps learners predict outcomes and develop effective solutions.


Generate Examples

Creating examples helps learners test ideas and confirm whether solutions are correct.

For example:
A learner testing a mathematical formula may apply it to different sample values to verify accuracy.

Examples also help explain solutions clearly to others.


Applying Mathematical Thinking in Technology and Automation

Mathematical thinking is especially important in automation and computing because technology systems rely on logic, calculations, and structured processes.

Examples include:

  • Programming conditions and loops
  • Calculating business data
  • Analysing reports
  • Troubleshooting automation errors
  • Designing workflows
  • Interpreting statistics

Automation professionals often use mathematical reasoning to improve processes, identify inefficiencies, and optimise system performance.

Strong problem-solving skills are essential for successful careers in:

  • Software development
  • Data analysis
  • Cybersecurity
  • Automation development
  • Engineering
  • Artificial Intelligence

Mathematical thinking improves the ability to solve both technical and real-world business problems effectively.

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