Course Content
KM-01: Introduction to Computers and Digital Technologies
This knowledge module introduces learners to the foundational concepts of computers and digital technologies used in modern workplaces and everyday environments. Learners explore computer systems, hardware components, software applications, operating systems, storage devices, and digital communication tools. The module also focuses on safe computer usage, responsible digital practices, and basic cybersecurity awareness. Learners will develop an understanding of how computers operate, how digital technologies support workplace productivity, and how to use technology ethically and safely within professional environments.
0/15
KM-02: Productivity Applications
This knowledge module introduces learners to productivity software applications commonly used in workplace and business environments. Learners explore word processing, spreadsheets, presentation software, formatting techniques, file management, and document sharing practices used to support workplace productivity and communication. The module also develops foundational skills in creating, editing, saving, printing, and organizing digital documents across different software applications. Learners will gain an understanding of how productivity tools improve efficiency, collaboration, and information management in modern workplaces.
0/15
KM-03: Digital Communication and Internet Usage
This knowledge module introduces learners to digital communication methods, internet usage, online collaboration, and responsible digital practices used in modern workplaces and everyday environments. Learners explore electronic mail communication, web browsers, online search techniques, cloud-based services, cybersecurity awareness, and ethical internet usage. The module also focuses on professional online communication, safe internet practices, and responsible digital behaviour when accessing and sharing information online. Learners will develop foundational digital communication and internet skills that support workplace collaboration, productivity, and safe participation in digital environments.
0/13
PM-01: Operate a Personal Computer
This practical module introduces learners to the safe and effective operation of personal computers within workplace and learning environments. Learners develop practical skills in starting and shutting down computers, managing files and folders, using input and output devices, navigating operating system environments, and applying basic computer safety procedures. The module focuses on practical computer usage, workplace digital organization, and responsible handling of computer equipment. Learners will also perform simulated workplace activities that support productivity, safe computer operation, and effective use of digital systems in everyday work environments.
0/10
PM-02: Use Productivity and Communication Applications
This practical module introduces learners to the practical use of productivity and communication applications commonly used in workplace environments. Learners will create, edit, format, save, print, and share digital documents using word processing, spreadsheet, presentation, and communication tools. The module also develops practical skills in email communication, online collaboration, cloud-based file sharing, and responsible digital communication practices. Learners will perform simulated workplace activities that support teamwork, productivity, professional communication, and effective use of digital technologies in modern work environments.
0/10
PM-03: Apply Internet, Communication, and Digital Safety Skills
This practical module introduces learners to the practical application of internet usage, digital communication, online collaboration, and cybersecurity practices within workplace and learning environments. Learners will perform practical activities involving web browsing, online research, email communication, cloud collaboration, digital information management, and safe internet practices. The module also develops responsible digital behaviour, ethical information usage, and online safety awareness required for modern digital workplaces. Learners will apply practical communication, collaboration, and cybersecurity skills through simulated workplace activities and online tasks.
0/8
Basic End User Computing

1.1 Practical Skill Overview

This practical skill introduces learners to the practical creation and formatting of word processing documents used in workplace environments. Learners will create professional documents, apply formatting techniques, edit content, and organize files using word processing software.

The practical activities focus on workplace document preparation, professional formatting, and responsible file management practices.


1.2 Practical Skill Outcomes

After completing this practical skill, learners will be able to:

  • Create word processing documents.
  • Enter and edit text correctly.
  • Apply basic formatting techniques.
  • Use headings and alignment tools.
  • Save and organize documents properly.
  • Prepare professional workplace documents.

PA0201 — Creating a Word Processing Document

Word processing applications are used to create digital workplace documents.


Practical Activities

Learners must:

  • open a word processing application,
  • create a new document,
  • enter text content,
  • and save the document correctly.

Example Workplace Documents

Document Type Purpose
Letter Workplace communication
Report Information sharing
Memorandum Internal communication
Meeting Notes Record keeping

PA0202 — Editing Text Content

Editing improves document quality and professionalism.


Practical Activities

Learners must:

  • add text,
  • delete unnecessary content,
  • correct spelling mistakes,
  • copy and paste information,
  • and rearrange document sections.

Editing Functions

Function Purpose
Copy Duplicates content
Cut Moves content
Paste Inserts content
Undo Reverses actions

PA0203 — Applying Formatting Techniques

Formatting improves readability and document presentation.


Practical Activities

Learners must:

  • apply bold formatting,
  • use italics and underline,
  • change font sizes,
  • align text correctly,
  • and format headings professionally.

Common Formatting Tools

Tool Purpose
Bold Emphasises information
Font Size Improves readability
Alignment Organises content
Headings Structures documents

PA0204 — Saving and Organizing Documents

Documents should be saved and organized correctly for future access and sharing.


Practical Activities

Learners must:

  • save documents using correct file names,
  • create folders,
  • organize files logically,
  • and retrieve saved documents successfully.

Good Saving Practices

Learners should:

  • save work regularly,
  • use clear file names,
  • and maintain organized folders.

PA0205 — Preparing a Professional Workplace Document

Professional documents should be accurate, organized, and visually clear.


Practical Activities

Learners must:

  • prepare a short workplace document,
  • apply formatting consistently,
  • review document quality,
  • and save the final version correctly.

1.3 Key Notes / Summary

  • Word processing software supports workplace document creation.
  • Editing improves document accuracy and quality.
  • Formatting improves readability and professionalism.
  • Organized file management improves productivity.
  • Professional documents support effective workplace communication.
  • Word processing skills are important in digital work environments.
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