Occupational Certificate: Supply Chain Practitioner

About Course

1. Course Introduction Section

1.1 Course Synopsis

The Occupational Certificate: Supply Chain Practitioner prepares learners to develop, coordinate and monitor operational schedules across the supply chain.

The qualification develops the knowledge, practical skills and workplace experience required to coordinate supply chain activities, manage customer and supplier relationships, monitor operational performance and support effective service delivery.

Learners develop competence across:

Demand execution
Customer service
Transport and distribution
Inventory management
Warehousing
Production
Procurement
Returns management
Contract management
Operational performance monitoring

The qualification is relevant to organisations operating in:

Procurement and supply
Logistics
Transport and distribution
Warehousing
Manufacturing
Retail
Wholesale
Customer fulfilment
Public-sector supply chains
Private-sector supply chains

1.2 About the Course

The Occupational Certificate: Supply Chain Practitioner combines theoretical knowledge, practical application and structured workplace experience.

The knowledge component develops understanding of:

Supply chain concepts and processes
Customer and end-user relationships
Customer service and order management
Transport and distribution operations
Inventory management and optimisation
Warehousing and facilities
Production planning and control
Procurement and supply operations
Returns management
Performance improvement
Contract management
Project management principles

The practical component develops competence in:

Preparing operational schedules
Coordinating supply chain schedules
Managing contract implementation
Monitoring service-level agreements
Monitoring customer orders and service delivery
Monitoring transport, warehousing and production activities
Monitoring procurement and supply activities

The workplace component provides supervised experience in:

Preparing operational schedules
Coordinating schedule implementation
Managing contract implementation
Monitoring operational activities
Evaluating supply chain performance

1.3 Course Overview

The programme progresses through three integrated components:

Knowledge Modules

These provide the theoretical understanding required to plan, coordinate and monitor supply chain operations.

Practical Skills Modules

These allow learners to apply their knowledge through practical supply chain activities and evidence-producing tasks.

Work Experience Modules

These provide structured workplace exposure under appropriate supervision.

The learning pathway progresses through:

Understanding integrated supply chain management
Managing demand execution and customer relationships
Planning transport and distribution activities
Managing inventory
Coordinating warehousing and facilities
Planning production operations
Managing procurement activities
Managing returns
Monitoring contracts and operational performance
Preparing and coordinating operational schedules
Evaluating supply chain execution
Applying skills in a workplace environment

1.4 Learning Outcomes

After completing the qualification, learners should be able to:

Explain supply chain concepts and management processes.
Manage customer and end-user relationships.
Coordinate customer orders and service delivery.
Explain transport and distribution operations.
Apply inventory-management and optimisation principles.
Explain warehousing and facilities operations.
Coordinate production operations.
Apply procurement and supply principles.
Coordinate returns-management activities.
Apply contract-management principles.
Monitor service-level agreements.
Apply project-management principles to supply chain activities.
Translate operational plans into operational schedules.
Coordinate supply chain operational schedules.
Monitor demand-execution activities.
Monitor transport, warehousing and production activities.
Monitor procurement and supply activities.
Evaluate supply chain operational performance.
Manage operational non-compliance.
Develop and coordinate supply chain operational plans and schedules.
Assess the execution of supply chain operational schedules.

1.5 Target Audience

The qualification is suitable for:

Aspiring Supply Chain Practitioners
Supply chain administrators
Logistics coordinators
Procurement personnel
Inventory controllers
Warehouse coordinators
Transport and distribution personnel
Production-planning personnel
Customer-service personnel
Order-fulfilment personnel
Contract-administration personnel
Employees seeking formal recognition of supply chain experience
Learners seeking entry into a supply chain career path

1.6 Course Requirements

Entry Requirement

Learners must hold:

An NQF Level 4 qualification with Mathematical Literacy

Learning and Participation Requirements

Learners must be prepared to:

Participate in knowledge, practical and workplace learning.
Complete formative quizzes.
Complete module summative assessments.
Perform practical supply chain activities.
Complete workplace assignments.
Compile and maintain a Portfolio of Evidence.
Work with operational schedules, plans and supply chain records.
Perform relevant calculations.
Use workplace documents, systems and procedures.
Work independently and as part of a supply chain team.
Follow organisational policies and operational procedures.
Complete the required external integrated summative assessment.

Access to an approved workplace will be required for the Work Experience Modules.

1.7 Skills You’ll Gain

Learners will develop skills in:

Supply chain coordination
Operational scheduling
Demand execution
Customer relationship management
Customer service
Order management
Transport planning
Distribution coordination
Inventory management
Inventory optimisation
Warehousing operations
Facilities coordination
Production planning
Procurement operations
Supplier coordination
Returns management
Contract monitoring
Service-level monitoring
Non-compliance management
Performance monitoring
Project coordination
Problem-solving
Operational decision-making
Report writing
Workplace communication
Record keeping
Continuous improvement

1.8 Course Structure

Knowledge Modules

Module	Module title	NQF level	Credits
KM-01	Introduction to Supply Chain Management	5	10
KM-02	Demand Execution Management Operations	5	10
KM-03	Transport and Distribution Operations	5	10
KM-04	Inventory Management	5	10
KM-05	Warehousing and Facilities Operations	5	10
KM-06	Production Operations	5	10
KM-07	Procurement Operations	5	10
KM-08	Returns Management	55	7
KM-09	Performance and Management, Contract Management and Improvement of Operations	5	7
	Knowledge module total		84

Practical Skills Modules

Module	Module title	NQF level	Credits
PM-01	Translate Operational Plans and Performance Objectives into Operational Schedules for the Supply Chain	5	13
PM-02	Coordinate and Implement Supply Chain Operational Schedules	5	13
PM-03	Manage Contract Implementation and Service-Level Agreements	5	10
PM-04	Monitor Implementation of Demand Execution and Customer Relationship Activities	5	8
PM-05	Monitor Execution of Operational Activities for Transportation, Warehousing and Production	5	11
PM-06	Monitor Operational Procurement-Related Activities	5	5
5
	Practical skills module total		60

Work Experience Modules

Module	Module title	NQF level	Credits
WM-01	Operational Scheduling and Coordination Processes	5	22
WM-02	Processes for Monitoring and Evaluating Operational Plans	5	14
	Work experience module total		36

Qualification Credit Summary

Component	Credits
Knowledge Modules	84
Practical Skills Modules	60
Work Experience Modules	36
Total qualification credits	180

Course Content

KM-01: Introduction to Supply Chain Management
This module introduces the main concepts, structures and processes of supply chain management. It explains how organisations coordinate suppliers, operations, information, products and services to meet customer requirements.

KM-02: Demand Execution Management Operations
This module covers the management of customer and end-user relationships, customer service, order processing and service delivery. It prepares learners to coordinate demand-execution activities so that customer requirements are accurately understood, fulfilled and monitored.

KM-03: Transport and Distribution Operations
This module covers the principles, processes and controls involved in transporting and distributing goods goods goods goods different goods through a supply chain. It prepares learners to understand transport operations, select suitable transportation methods, plan delivery routes and schedules, manage operational risks and monitor transport performance.

KM-04: Inventory Management
This module covers the principles and processes used to plan, control and optimise inventory. It prepares learners to balance product availability with inventory costs, maintain accurate stock information and support effective supply chain operations.

KM-05: Warehousing and Facilities Operations
This module covers the principles, processes and controls involved in warehousing and facilities operations. It prepares learners to understand warehouse functions, storage systems, materials handling, facility layout, operational planning, safety and warehouse-performance management.

KM-06: Production Operations
This module covers the principles, processes and controls involved in production operations. It prepares learners to understand how organisations plan production, coordinate resources, manage capacity, control workflow, maintain quality and monitor production performance against operational and customer requirements.

KM-07: Procurement Operations
This module covers the principles, processes and controls involved in procurement and supply operations. It prepares learners to understand procurement workflows, determine organisational requirements, engage suppliers, coordinate purchasing activities and monitor procurement performance.

KM-08: Returns Management
This module develops the learner’s understanding of returns activities within supply-chain operations. It covers the principles and processes used to receive, assess, process and control returned products, including refunds, replacements, exchanges and other appropriate product-disposition decisions.

KM-09: Performance and Contract Management and Improvement of Operations
This module develops an understanding of how supply-chain performance and operations are monitored and improved. It covers performance improvement in strategic sourcing and category management, contract-management processes and the application of project-management principles to supply-chain planning and control.

PM-01: Translate Operational Plans and Performance Objectives into Operational Schedules for the Supply Chain
This practical module develops the learner’s ability to convert supply-chain operational plans, forecasts and performance requirements into workable operational schedules. Learners will prepare schedules for demand execution, transport and distribution, warehousing, production, procurement and supply using supplied workplace information and operational constraints.

PM-02: Coordinate and Implement Supply Chain Operational Schedules
This practical module develops the learner’s ability to coordinate and implement operational schedules across the supply chain. Learners will compare schedules with actual operating conditions, identify variances and constraints, allocate available resources, realign activities and communicate changes across demand execution, transport, warehousing, production and procurement operations.

PM-03: Manage Contract Implementation and Service-Level Agreements
This practical module develops the learner’s ability to implement contracts and service-level agreements and monitor supplier performance. Learners will establish contract-management processes, evaluate deliverables against agreed quality, quantity, place and time requirements, control payment approval and manage performance gaps and non-compliance through appropriate corrective action.

PM-04: Monitor Implementation of Demand Execution and Customer Relationship Activities
This practical module develops the learner’s ability to measure customer-order and service performance against approved operational plans and service criteria. Learners will analyse planned and actual order patterns, monitor back orders and non-delivery, measure service performance across quality, quantity, time, place and cost, and recommend or implement appropriate improvements.

PM-05: Monitor Execution of Operational Activities for Transportation, Warehousing and Production
This practical module develops the learner’s ability to measure actual transport, warehouse and production performance against operational plans and targets. Learners will calculate relevant performance results, identify risks and root causes of non-performance, and develop recovery or corrective-action plans.

PM-06: Monitor Operational Procurement-Related Activities
This practical module develops the learner’s ability to monitor procurement and supply activities against operational plans and performance targets. Learners will measure supplier-order placement, on-time and in-full delivery, quality returns and cost per unit, identify procurement performance gaps and develop appropriate improvement plans.

PM-07: Develop Criteria and Evaluate Operational Scheduling Implementation Compliance
This practical module develops the learner’s ability to establish performance-measurement criteria and evaluate compliance with supply-chain operational schedules. Learners will specify measures, targets, reporting formats and timeframes; assess policy and process non-conformance; determine the severity and implications of performance variances; allocate measurement responsibilities; and produce evaluation reports with corrective actions.

WM-01: Operational Scheduling and Coordination Processes
This work-experience module gives the learner an opportunity to develop and coordinate operational schedules for a supply chain component and manage the implementation of related contracts and service-level agreements in an actual workplace.

WM-02: Operational Scheduling Monitoring and Evaluation Processes
This work-experience module gives the learner an opportunity to monitor and evaluate the execution of operational activities for a selected supply chain component.

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About Course

1. Course Introduction Section

1.1 Course Synopsis

1.2 About the Course

1.3 Course Overview

Knowledge Modules

Practical Skills Modules

Work Experience Modules

1.4 Learning Outcomes

1.5 Target Audience

1.6 Course Requirements

Entry Requirement

Learning and Participation Requirements

1.7 Skills You’ll Gain

1.8 Course Structure

Knowledge Modules

Practical Skills Modules

Work Experience Modules

Qualification Credit Summary

Course Content

KM-01: Introduction to Supply Chain Management This module introduces the main concepts, structures and processes of supply chain management. It explains how organisations coordinate suppliers, operations, information, products and services to meet customer requirements.

KM-04: Inventory Management This module covers the principles and processes used to plan, control and optimise inventory. It prepares learners to balance product availability with inventory costs, maintain accurate stock information and support effective supply chain operations.

WM-01: Operational Scheduling and Coordination Processes This work-experience module gives the learner an opportunity to develop and coordinate operational schedules for a supply chain component and manage the implementation of related contracts and service-level agreements in an actual workplace.

WM-02: Operational Scheduling Monitoring and Evaluation Processes This work-experience module gives the learner an opportunity to monitor and evaluate the execution of operational activities for a selected supply chain component.

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Student Ratings & Reviews

KM-01: Introduction to Supply Chain Management
This module introduces the main concepts, structures and processes of supply chain management. It explains how organisations coordinate suppliers, operations, information, products and services to meet customer requirements.

KM-04: Inventory Management
This module covers the principles and processes used to plan, control and optimise inventory. It prepares learners to balance product availability with inventory costs, maintain accurate stock information and support effective supply chain operations.

WM-01: Operational Scheduling and Coordination Processes
This work-experience module gives the learner an opportunity to develop and coordinate operational schedules for a supply chain component and manage the implementation of related contracts and service-level agreements in an actual workplace.

WM-02: Operational Scheduling Monitoring and Evaluation Processes
This work-experience module gives the learner an opportunity to monitor and evaluate the execution of operational activities for a selected supply chain component.