Your Task

Select a specific workplace problem and complete the following:

  1. Define the problem
    • Select a problem within your authority to resolve.
  2. Investigate the problem
    • Gather relevant information.
    • Submit at least two documents or information sheets supporting your investigation.
  3. Consult stakeholders
    • Involve relevant stakeholders in generating solutions.
    • Submit evidence such as meeting minutes, emails and stakeholder responses.
  4. Generate possible solutions
    • Develop at least two possible solutions.
    • Use appropriate problem-solving techniques.
    • Provide workplace evidence of the techniques you used.
  5. Establish selection criteria
    • Identify criteria for ranking your proposed solutions.
    • Examples include feasibility, time, cost, resource implications, stakeholder commitment and logistics.
  6. Evaluate and select the optimum solution
    • Compare the alternatives against your criteria.
    • Explain why you selected your chosen solution.
  7. Implement the selected solution
    • Develop and submit an action plan showing:
      • Tasks
      • Resources
      • Expected completion dates
      • Criteria for measuring effectiveness
  8. Evaluate and reflect
    • Evaluate the effectiveness of your solution.
    • Summarise its strengths and weaknesses.
    • Explain what you would do differently the next time you solve a similar problem.

Important

Support every stage with workplace evidence. Your evidence should demonstrate that you actually applied the knowledge and skills rather than simply describing what you would do.

6.2 Evidence Requirements

As you work through the practical activity, collect and organise your evidence.

Stage Evidence you may need
Define Problem definition and supporting information
Investigate At least 2 documents/information sources
Consult Meeting minutes, emails, stakeholder responses
Generate solutions Brainstorming or other problem-solving evidence
Select solution Selection criteria, comparison and justification
Implement Implementation action plan
Evaluate Results, strengths, weaknesses and reflection

Keep your evidence clearly labelled so the assessor can easily connect each piece of evidence to the relevant requirement.

6.3 Witness Testimony & Logbook

Your workplace application also requires supporting evidence from your workplace.

Witness Testimony

A supervisor, manager, mentor or other appropriate workplace witness can confirm that you applied the required knowledge and skills in the workplace.

The PoE identifies Witness Testimony as supervisor confirmation of workplace application.

Logbook

Record your workplace activities and the time spent on them as required by the assessment process.

The PoE assessment checklist includes both Witness Testimony and the Logbook as summative evidence.

6.4 Knowledge & Assessment Requirements

The workplace activity forms part of a broader Portfolio of Evidence.

Your final portfolio includes:

  • Completed formative activities.
  • Knowledge Questions.
  • Practical Workplace Activity.
  • Witness Testimony.
  • Logbook.
  • Required assessment documentation.
  • Assessment Activities Checklist.

Knowledge Questions

The formal knowledge assessment contains six questions worth 30 marks covering the unit standard requirements:

Question Unit Standard Reference Marks
1 242817.1.1 5
2 242817.1.3 4
3 242817.2.1 5
4 242817.3.1 8
5 242817.4.3 3
6 242817.5.1 5
Total   30

These questions assess the knowledge underpinning the five KMs.

6.5 Portfolio Submission Checklist

Before submitting your Portfolio of Evidence, check that you have completed and included:

Learning Evidence

  • Class Activity 1 — 242817.1
  • Class Activity 2 — 242817.2
  • Class Activity 3 — 242817.3
  • Class Activity 4 — 242817.4
  • Class Activity 5 — 242817.5
  • Programme Reflection
  • Facilitator Observation Checklist

Summative Evidence

  • Knowledge Questions 1–6
  • Practical Workplace Activity
  • Witness Testimony
  • Logbook

Final Check

  • Evidence is clearly labelled.
  • Required workplace evidence is attached.
  • Supervisor/witness sections are completed where required.
  • Assessment Activities Checklist is completed.
  • Portfolio is ready for submission.

The formal assessment checklist specifically requires these formative, knowledge, practical, witness and logbook components.

Your Complete Learning Journey

You now have a very clean course structure:

KM1 → Define the Problem
↓
KM2 → Investigate the Problem
↓
KM3 → Generate Possible Solutions
↓
KM4 → Implement the Selected Solution(s)
↓
KM5 → Evaluate the Effectiveness of the Solution
↓
Workplace Practical Assessment & Portfolio of Evidence
↓
Final Assessment → 8 Credits

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