🛡️ Privacy Policy
Last updated: November 2025
Yiba Wise (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and online learning platform.
By accessing or using Yiba Wise, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Yiba Wise is a proudly South African online learning platform designed for accredited training providers. Our platform enables institutions, tutors, and learners to manage and access courses, track progress, and maintain compliance in line with SETA and CETA standards.
We process personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name, email address, phone number
- Identity or registration details (for institutions or tutors)
- Profile and account details
2.2 Educational Information
- Courses enrolled in or managed
- Assessments, attendance, certificates, and progress reports
2.3 Technical Information
- IP address, browser type, device information
- Usage data (e.g., pages visited, time spent on the platform)
- Cookies and analytics data (see section 6 below)
2.4 Institutional Information
- Name of training provider or organization
- Accreditation details
- Linked user accounts (tutors, students, administrators)
3. How We Use Your Information
We use your data to:
- Provide, manage, and maintain your account and access to courses
- Enable tutors and institutions to track student progress
- Communicate important updates, notifications, or support responses
- Comply with SETA or CETA monitoring and accreditation requirements
- Improve user experience and enhance platform functionality
- Protect against fraud or unauthorized use
We do not sell, rent, or trade personal information to third parties.
4. Data Protection and Security
We take the security of your information seriously.
Your data is protected using:
- Encrypted servers and secure hosting
- Restricted administrative access
- Regular backups and security monitoring
- Secure SSL connections across the platform
If a data breach occurs, affected users will be notified in accordance with POPIA requirements.
5. Information Sharing
We may share limited information only when necessary:
- With your institution or training provider (to manage your enrollment)
- With SETAs or regulatory bodies (for verification or compliance)
- With trusted third-party service providers (hosting, payment, or analytics), who are bound by confidentiality and data protection agreements
We never disclose your personal information to unauthorized parties.
6. Cookies and Analytics
Yiba Wise uses cookies to improve your browsing experience and analyze how our platform is used.
Cookies help us:
- Keep you logged in securely
- Remember preferences and session data
- Measure traffic and performance through analytics
You can disable cookies in your browser settings, but some features may not work properly as a result.
7. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct or update any inaccurate details
- Request deletion of your data (where applicable)
- Withdraw consent to data processing
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights are being infringed
To exercise any of these rights, please contact us at:
📧 support@yibawise.co.za
8. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes stated in this policy
- Comply with legal or accreditation obligations
- Maintain institutional or learner records where required by law
9. Changes to This Policy
Yiba Wise may update this Privacy Policy from time to time.
All updates will be published on this page, with the “Last Updated” date revised accordingly. Continued use of the platform indicates your acceptance of any changes.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 support@yibawise.co.za
🌐 www.yibawise.co.za
📍 South Africa